PRODUCT POLICY

If there is a product listed on our site which is currently out of stock, please contact us and we will be able to guide you as to when that product will be back in stock. Sometimes, due to volume of the orders we receive, an item may become out of stock before we are able to post the changes to our site. If this scenario occurs, we will notify you personally so that we may help you find another item or let you know when/if that item will be back in stock.

It is sometimes the case that the data on our website may be inaccurate. While we make every effort to prevent these errors from occurring they may still occur. We reserve the right to correct any and all errors when they do occur and we do not honor inaccurate or erroneous prices. Our prices are also subject to change without notice. We apologize for any inconvenience this may cause. If you have questions, please contact one of our trained gemologists at info@gemsny.com or (888) 436-7692.

If there is something particular you are looking for and can't find it in our site, please give us a call and speak to a trained gemologist at (888) 436-7692 or email us at info@gemsny.com . In most cases we can accommodate special orders according to your exact specifications.

We welcome all custom orders and consider that our area of expertise. If there is a piece of jewelry that you like and we don't have it as part of our collection, we will through our custom jewelry process make a similar piece for you. We generally provide you a complementary quote within 1-2 business days of your inquiry. Please give us a call and speak to a trained gemologist at (888) 436-7692 or email us at info@gemsny.com and we will do our best to accommodate your special requirements.

Please Note: All sales on custom orders are final. We require at least one good picture or sketch of the item you would like us to produce. In order to fasten the process, please have a picture or sketch ready that you can email or mail to us before you contact us.

We carry an extensive inventory of fancy colored diamonds. However, at this time we have not been able to put that inventory up on our website. Please give us a call and speak to a trained gemologist at (888) 436-7692 or email us at info@gemsny.com , and we can provide you with prices and specifications for the color diamond of your requirements.

In the unlikely event, if you find an exactly same item somewhere else for less, let us know about it. On most, if not all, cases we will match the price of our competitor.

We try to provide as much flexibility as possible to our customers. Thus, if you prefer, you can view your loose diamond or gemstone before it is set. Once you purchase your loosed diamond or gemstone, send it back to us and we will incorporate it into your ring or pendant.

If you already have a jewelry piece and would like to purchase a loose diamond or gemstone from us for that piece, we will set it for you! Please give us a call and speak to a trained gemologist at (888) 436-7692 or email us at info@gemsny.com and we will guide you as to how to send your jewelry piece to us.

However, such sale of our loose diamonds and gemstones, will void our 30-day return policy and all sales will be considered final. Removing loose stones from jewelry may cause minor damage to the stone.

If your GemsNY ring doesn't fit, we will resize it for a $50 charge within 30days of its original shipment. Resizing generally takes 5-7 business days.

• Bank Wire Transfer - You can make payment through your bank and receive a 1.5% discount for bank transfers.
• Credit Cards - We accept all major credit cards including American Express, Visa, Master Card and Discover.
• Paypal - You can choose to pay with paypal as well.
• Checks & Money Orders
• Google Checkout
• Interest Free Payment Plan

Banks treat debit cards differently than a credit card. A debit card displays a credit card logo much like a credit card, like AMEX or Visa, but a charge to your debit card uses funds directly from your bank account. The main difference is that your bank normally institutes a daily charge limit on your debit card. If the price of your order exceeds a daily limit set on your debit card we will notify you, as this will prohibit us from processing your order.

Possible alternatives to this are:

• Place your order with wire transfer and receive 1.5% discount. A wire transfer is an easy process where you contact your bank to have them move your funds from your bank account to ours. We allow bank transfers on all size orders. Wire transfers works much like a debit card but it requires some direct communication with your bank to allow for a larger amount transaction. Please contact us and we will send you the easy instructions. Banks may take few days to transfer your funds.
• Place your order with credit card. If you order before 3pm, your order will begin processing the same day.
• Or simply call your bank and request a one-time waiver of the daily charge limit.

We accept all orders over $750 from all international countries. Purchases can be made directly from our site. However, if you wish to place an order directly with a trained gemologist please contact us at (888) 436-7692 or email us at info@gemsny.com. Please keep in mind our business hours and time difference; we operate on Eastern Standard Time Zone (EST).

We can ship your order to another location instead of the billing address on your credit card. However, as a security measure we require that this alternate shipping address be on file with your credit card company. This is a very important measure in protecting you from any fraudulent charges on your credit card.

Most, if not all, of our products come with an appraisal and an original certificate. These certificates are created very carefully by trained gemologists from either a third party or from our laboratories. These reports are generally very lengthy and detailed oriented and thus are quite expensive to replace. Thus, we require that any merchandise that is returned back to us be returned with the original certificate and appraisal.

If either the original certificate and/or appraisal are not returned to us, a replacement fee will be assessed to your refund.

We laser inscribe all our gems more than $2,000 in value. If your gem is less than $2,000 in value, we can inscribe it with your personal message for a $35 fee. Please contact us at (888) 436-7692 or info@gemsny.com to laser inscribe your gem.

Please note that personal laser inscriptions will void our 30-day return policy and will be for final sale.

We understand deciding between different products can be difficult over the internet. This is why we allow our customers to order 3 items at a time to compare. Due to inventory constraints, only loose sapphires and emeralds are currently allowed for comparison shopping. We can send you up to 3 loose gems at a time for comparison. Please note that the return policy for comparison shopping orders is 2 week from the date of shipment. If items are not returned to us within the 2 week, we will need to charge 10% restocking fees.

We make every effort to ensure that our website information is as accurate and complete as possible. To provide greater detail of our products, we sometimes make our products appear smaller or larger than the actual size in our photographs. Also, since every computer monitor is set differently, size and color may vary slightly.

We try to provide as much information as possible regarding your prospective purchase so that you can see the beauty and shape of a particular item. In compliance with industry standards and FTC regulations, GemsNY states that carat total weight in all purchases may vary upto 0.05 carats from stated weight.

The measurements that we provide of our products are taken by us to the best of our ability. GemsNY is in no way to be held responsible for errors that were caused in measuring the weight or dimensions or any other form of measurement.

Also, for items containing multiple diamonds, we list the average grade and measurement for color, clarity, and carat weight. These averages are calculated by adding all grades or measurements that comprise the inventory with regard to that particular piece of merchandise, and determining the closest average.