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RETURN POLICY

GemsNY 30-Day Return Policy

We offer a very simple and straightforward 30-day money back return policy on your purchases. This way you can be confident and at ease when purchasing from us.
Returnable Items
You can return ANY item on our site for a refund except items specified in the non returnable items below.
Note : Our return policy is valid only for items which are returned in its original condition within 30 days of the order date.
Non Returnable Items
  • The items which we don't carry on the site that are hand crafted or designed in CAD based on customer requirements.
    Please note: Items which are from our make your own jewelry such as make your own sapphire ring or make your own ruby studs or make your own emerald pendant can be returned for a refund.

  • The items from our closeout section.

  • Astrological Jewelry items.

  • Jewelry orders with personally engraved message.

  • Items purchased under the Lifetime Trade-up.
Refund Amount
All refunds will be made for the entire original purchase amount (less handling and insurance charges). Refunds will be made in the same manner as the purchase. The handling charges will be based on the order amount. Please find below the charges that will be deducted in case the order is returned:
Order / Purchase Amount Handling Charge
$5 - $100 $10
$101 - $200 $20
$201 - $400 $25
$401 - More $0 (No Charges)
How to Prepare a Return
If you would like to return an item please follow these few steps:
 
1. Call Us For Return Authorization Code
  Please call us at (888) 436-7692 and we will provide you with a RA code. Please make sure to put this number on the outer most packaging right below where you put our address.
Please Note: If the RA number is not clearly visible to us on the outer most packaging, then the package may be refused.
   
2. Things to put with your return
  Please put all items received in the original packaging in the return along with all the gemstone certificates and appraisals (the UGL certs and appraisals have a minimum $125 replacement value and approximately $250 for GIA certs).
   
3. Take Insurance for Package and a return confirmation
  Please insure your return. If the value of the goods is less than $500 on the invoice you can use any carrier and insure your package fully. Please request a return receipt for confirmation that your package has reached our headquarters.

If the package value on the invoice is more than $500, please use only the US Postal Service Registered Mail. Most other carriers will not insure a jewelry item more than $500.
   
4. Packaging Instructions
  Clearly print your name and address on the outside of the package and make sure to write the RA# right underneath your address.
Mail the package to:
  G.NY
Returns Dept.
22W 48th St, #706
New York, NY 10036
  Be Careful:  Do not write “GemsNY” or any other jewelry, diamonds or luxury related words on the package as it invites thefts of the package.
Return terms and Conditions
Our return policy is very straight forward but subject to certain conditions:
 
1. Any package returned without a return authorization number will not be accepted for returns.
   
2. Items must be returned back to us within the due date specified on the invoice you received, which is 30 days from the shipment date. Any item that is received after this time will not be accepted for returns.
   
3. Items must be returned in original, unworn, undamaged conditions. Goods that are altered in any way due to customer negligence or wear and tear will not be accepted for returns.
   
4. For all jewelry items if the original tag (where applicable) that came with the item is removed, the item will not be accepted for return under any condition.
   
5. Certificates that came with your order must also be returned. Please note there is a $125 minimum replacement fee (but can be more depending on the cert type) and will be deducted from the refund amount.
   
6. Appraisals that came with your order must also be returned. Please note there is a flat $125 replacement fee and will be deducted from the refund amount.
   
Additional Information
  • If your ordered ring doesn't fit your finger then please return back the ring within 30 days of the invoice date and we will have it resized for a $50 fee. If the sizing was an error on our part we will do it free of charge. Resizing generally takes 5-7 business days.

  • If a shipped item is returned back to us due to an error in shipping address entered by the customer, there will be an additional $30 fee that will be charged. If the shipping address has to be changed after shipping then there will be a $25 fee that will be charged for the shipment. Any orders that are refused by the customer will be charged for the complete shipping and insurance associated with that shipment.

  • Returns generally take 2-3 business days for us to process from the receipt of the item. Please note it generally takes credit card companies 5-7 business days to process refunds.