GemsNY.com
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(888) 436-7692
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Diamonds
Sapphires
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  • Royal Plus Collection
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    Shop By Gems
    Gemstone Rings
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    Wedding Rings And Anniversary Rings
    Studs
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    Gemstone Jewelry
     
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      Questions
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    + Why Us
    + About Us
     
     
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    CONTACT US
     
    We would appreciate any feedback or questions you have regarding our products. You may contact us by any of the methods listed below:
     
    For quick answers, please read our frequently asked questions below.
     
    Visit Us
    rockefeller rockefeller
     
    We are located in the heart of New York City Diamond district right across from the Rockefeller Center in midtown Manhattan. Call today for an appointment to buy from us in person!
     
    Headquarters Address
    GemsNY
    22W 48th St, Suite 706
    New York, NY 10036
     
    CALL US
     
    Please call our trained gemologists who will be able to answer any questions you may have regarding our product.
     
    US customers:                (888) 436-7692
     
    Business hours:   (all times are Eastern)
     

    Monday through Friday
    9:00 AM to 7:30 PM
    Saturday
    11:00 AM to 6:00 PM
    Sunday
    Closed

    EMAIL US
     
    We typically respond to customer's e-mails within one business day. Send us your question in the form below, or send an e-mail:
     
    US customers: info@gemsny.com
    First Name:
    Last Name:
    Email Address:
    Subject:
    Question:
     
     
    Frequently Asked Questions
     
    • Will I be charged sales tax?
    • Will you create a custom piece of jewelry for me?
    • I like a piece of your jewelry, but would you make a small change for me?
    • Do you sell fancy colored diamonds?
    • What if I want to return my order and I cannot find the certificate or appraisal?
    • Can you laser inscribe my diamond for me?
    • What if I need the ring resized?
    • Can I buy from you if I live outside the United States?
    • What if I can't find the diamond I want on your site?
    • Can I view the diamond before it's set in a ring?
    • What payment methods do you accept?
    • Will I be liable for my diamond or jewelry while it is being shipped?
    • Can you help me keep the engagement ring a surprise?
    • Are your prices flexible?
    • Will you deliver on Saturdays?
     
     
     
    Custom Jewelry
    Don’t see exactly what you
    like? Request your own
    Custom Jewelry Design
    Why GemsNY?
    Interest Free Financing
    Extended Returns
    90 Days Warranty
    Direct Wholesale Prices
    Free Gift Packaging
    Free Insured Shipping
    Award Winning Service
    Award Winning Quality
    Satisfied Clients
    No Sales Tax
    Free Gem Certs
    Free Appraisals
    30 + years Experience
    Buy in Person!
    Lifetime Buy-Back
    Lifetime Trade-Up
    Testimonials
    You Have Surpassed all our expectations!
    Bert, Los Angles, CA
     
    Can't imagine buying sapphires from anywhere else
    Rocky,New York, NY
     
    Simply a top-notch company
    Kerry, Charlotte, NC
     
    Better prices and experience then a retail store.
    Smith, Saint Paul, MN
     
    Great first time experience!
    Doug, Dallas TX
     
    I must be the toughest client but GemsNY stood the test
    Carol, Minneapolis, MN
     
    Read In Detail