Shipping Policy

Free Domestic, Insured Shipping

All of our domestic shipments in the US are shipped free of charge. Customers can select expedited shipping methods for a surcharge.

Our international shipments carry a $50 charge and are shipped through FedEx Priority International service. All shipments are fully insured from the time your package leaves our premises to the moment you accept it. All FPO, APO, and DPO shipments will be shipped using the United States Postal Service priority mail service.

Free Domestic Return Shipping

We believe that if you don't love your order, it shouldn't cost you anything to return your item. This is why we will pay for return shipping (FedEx 2nd day) on all domestic orders. Simply call us at 1-888-436-7692 to request a return and we will walk you through the process. Complimentary return label will only be provided if the shipment will arrive to us by the 30 days. If not, customers will need to arrange shipping and pay the postage. Only one courtesy return label will be provided to a customer within a 6 month period. International customers will need to return items at their expense. Orders with multiple gemstones or comparison shopping orders will need to return items at their expense if all the gemstones within the order are returned.
Note: Customers are responsible for shipping expenses for all repairs.

International Orders

We accept orders from most international countries - you can see the complete list of countries we ship to below. Please note, recipient is responsible for all customs duties, taxes and fees associated with international shipment.

Signature Required

To protect you against fraud, regardless of the size of your order, all packages require a signature upon delivery, regardless of any signature waivers you have signed.

Expedited Shipping

At Checkout, we offer a range of options to upgrade your shipping for expedited delivery in time for a fast approaching special occasion. If you have any questions or concerns, please call customer service at 1-888-436-7692.

Alternate Address

No unfortunately, we do not allow the billing address to be different than shipping address, with one exception. We understand that jewelry is often bought as a surprise, as such we allow customers to have their packages be shipped directly to a FedEx location for pick up. A FedEx location of your choice can be selected during the checkout process. A FedEx hold is the most secure way to receive a package as it requires a direct signature from you.

Jewelry/Gem Box

We know that jewelry is often a gift and we make sure that we send it to you in a box that is ready to make the moment. Every order comes in a distinctly beautiful box creating that moment where you each hold your breath before you open it.

Please note:

If a shipped item is returned to us due to your error (typographical or otherwise) or failure to accept the package (whether you have refused acceptance or not been present to accept), you will be charged a $40 fee to cover the complete shipping and insurance associated with that failed shipment. If the shipping address has to be changed after shipping, but while still en route, you will be charged a $25 fee to cover the incremental cost to us.

We ship to the following countries and territories (arranged alphabetically for ease of reference):

  • Anguilla
  • Antigua and Barbuda
  • Aruba
  • Australia
  • Austria
  • Bahamas
  • Bahrain
  • Barbados
  • Belgium
  • Belize
  • Bermuda
  • Bonaire
  • British Virgin Islands
  • Brunei
  • Canada
  • Cape Verde
  • Cayman Islands
  • Curacao
  • Cyprus
  • Denmar
  • Dominica
  • Faroe Islands
  • Fiji
  • Finland
  • France
  • French Polynesia
  • Germany
  • Gibraltar
  • Greece
  • Greenland
  • Grenada
  • Guam
  • Hong Kong
  • Iceland
  • Ireland
  • Italy
  • Jamaica
  • Japan
  • Jordan
  • Macau
  • Malaysia
  • Marshall Islands
  • Mauritius
  • Monaco
  • Montserrat
  • Netherlands
  • Netherlands Antilles
  • New Zealand
  • Norway
  • Papua New Guinea
  • Philippines
  • Poland
  • Puerto Rico
  • Qatar
  • Saipan
  • Saudi Arabia
  • Scotland
  • Seychelles
  • Singapore
  • Sint Maarten
  • South Korea
  • Spain
  • Sri Lanka
  • St. Barthelemy
  • St. Kitts and Nevis
  • St. Lucia
  • St. Vincent and the Grenadines
  • Sweden
  • Switzerland
  • Taiwan
  • Thailand
  • Trinidad and Tobago
  • Turks and Caicos Islands
  • U.S. Virgin Islands
  • United Arab Emirates
  • United Kingdom
  • United States
  • Vatican City
  • Vietnam
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