Lifetime Trade-Up Program
Our Lifetime Trade-Up Program ("Trade-Up") is a truly unique convenience we extend to our customers and covers all GemsNY color gemstone items, including custom jewelry.
We are growing as a business and we hope our customers grow with us. That's why we will credit you up to 90% of the original purchase price if you choose to trade-up to another color gemstone or jewelry item that is at least 125% of the original purchase price of item you are trading in (for example: if you bought a color gemstone item for $2,000, with Trade-Up you'd receive a $1,800 credit toward another color gemstone item priced $2,500 or more).
Terms and Conditions
- Color gemstone orders may not be trade up for diamond center stones
- Diamond orders are not applicable for trade-up
- Order below $1,500 are eligible for credit up to the original purchase price less $150.
- To be eligible, items need to be in undamaged condition
- To be eligible, items require any and all original appraisal(s) and/or certificate(s) that accompanied them (or a minimum $225 fee will be deducted from the trade-up value for each appraisal and certificate we need to replace).
- The percentage for Trade-Up set above is based on the assumption that, at the time of trade-up, applicable market prices are the same or higher than applicable market prices at original purchase.
- GemsNY reserves the right to refuse any life time tradeup under its sole discretion.
- Customers are responsible for shipping trade-up items for inspection to GemsNY at their cost.
Please contact customer service for more information:
USA/Canada (Toll Free): 1-888-436-7692
DO NOT PURCHASE ANY PRODUCT FOR TRADE-UP BEFORE CONTACTING CUSTOMER SERVICE FOR TRADE-UP INSTRUCTIONS.
Other Countries: 1-212-575-1672