Reviews and Ratings

We are recognized for quality, price, and service - but don't take it from us, see what people like you have to say about GemsNY

We've earned high marks from our customers, not just for the quality and price of our products, but for the service they didn't expect. That's because we take the view that we aren't an anonymous online retailer; we are your personal jeweler. The #1 quality people look for in highly considered purchases is trust - that's why we make integrity our #1 product, offering no-hassle 30-day returns and a Lifetime warranty on our jewelry . And above all we welcome feedback - it maintains our high standards and helps new customers learn what they can expect and why they can trust us with their special occasions.

We are a Better Business Bureau ("BBB") accredited business, having achieved it's highest A+ rating. Read the testimonials below, all from actual GemsNY clients and collected via an independent third party - ShopperApproved. In addition, we've consistently received high ratings on sites such as Yelp and SiteJabber.

gemsny.com Reviews
4.8
Out of 5.0
Overall Rating
based on 2117 ratings and reviews.
98%
of customers that buy
from this merchant give
them a 4 or 5-Star rating.
Verified Buyer
by (TN, United States)
“Very responsive and high quality customer service (so far).”
Verified Buyer
by (NH, US)
“overall good process easy and responsive. gem itself not as sparkly as it seemed online”
Verified Buyer
by (KY, US)
“.”
by (OH, United States)
“I keep going back.”
Verified Buyer
by (MD, US)
“Wonderful experience! I researched lab diamonds for weeks before taking the plunge. I made the right decision and am very happy with my diamond studs! Have received many compliments and I wear them almost every day because there are so beautiful and sparkly!”
Verified Buyer
by (GA, US)
“0000”
Verified Buyer
by (AZ, United States)
“I wanted a high quality Alexandrite. Since nice stones have good color change, it is somewhat difficult to tell on a website what the true color is going to be. So I called Gems of NY, and talked to an associate. I told him my 3 choices that I had narrowed it down to. He pulled the stones, and did a visual comparison. Using the parameters I had set, he was able to tell me which stone had more of the characteristics I was looking for. I was very pleased with my selection and will be making future purchases from Gems of NY”
Verified Buyer
by (TX, United States)
“Excellent shopping experience! Very happy with purchase.”
Verified Buyer
by (NY, US)
“I ordered a 2.23 ct round diamond to upgrade my wife's engagement ring. The diamond looked the same as it did online, flawless! I am 100% satisfied.”
Verified Buyer
by (CA, US)
“The gem selection is a bit clunky”
Verified Buyer
by (FL, US)
“One of my Ruby's fell out only the 3rd time I wore the ring. It is currently in your possession for replacement and repair. I'm hoping my review will remain excellent if the repair is satisfactory”
Verified Buyer
by (WA, United States)
“Had a little problem with the expected delivery date (came too early when I wasn't home!) but that was solved without difficulty. Would definitely use Gems NY again.”
Verified Buyer
by (NY, US)
“Good”
Verified Buyer
by (WI, United States)
“I would only ask not to advertise any product (specifically the emeralds) as grade AAAAA, because theres no such grade.”
Verified Buyer
by (CO, US)
“I ordered one sapphire and once it was delivered realized I should have just done the 'comparison' shopping option of at least two. GemsNY was very easy to contact and they were able to retroactively enlist me in the 'comparison shopping' program since the price of the two gems were so similar. Very helpful!”
Verified Buyer
by (ME, US)
“I love everything about your site! So affordable and amazing selection.”
Verified Buyer
by (CA, US)
“N/A”
Verified Buyer
by (FL, US)
“The packaging was a little weird considering a gem was being shipped and it was packaged with the flimsiest tape and bubble wrap possible. Both my spouse and I thought it would at least come in a purple velvet/suede bag for the gem with a GemsNY logo or something more secure! Only suggestion for future orders”
Verified Buyer
by (MI, US)
“Your website was very easy to navigate and very informative including pictures and information on the particular gems. I am presently having the lab grown diamond I ordered set on a ring, so it is still at the jewelers. I had never heard of a lab grown diamond before nor have I ever ordered an individual gem online. I was pleased with the transaction and the diamond is beautiful! I am anxious to get my ring back with the new sparkly stone!”
Verified Buyer
by (VA, US)
“Great”
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