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Reviews and Ratings

We are recognized for quality, price, and service - but don't take it from us, see what people like you have to say about GemsNY

We've earned high marks from our customers, not just for the quality and price of our products, but for the service they didn't expect. That's because we take the view that we aren't an anonymous online retailer; we are your personal jeweler. The #1 quality people look for in highly considered purchases is trust - that's why we make integrity our #1 product, offering no-hassle 30-day returns and a 1-year warranty on our jewelry . And above all we welcome feedback - it maintains our high standards and helps new customers learn what they can expect and why they can trust us with their special occasions.

We are a Better Business Bureau ("BBB") accredited business, having achieved it's highest A+ rating. Read the testimonials below, all from actual GemsNY clients and collected via an independent third party - ShopperApproved. In addition, we've consistently received high ratings on sites such as Yelp and SiteJabber.

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gemsny.com Reviews
4.9
Out of 5.0
Overall Rating
based on 1306 ratings and reviews.
98%
of customers that buy
from this merchant give
them a 4 or 5-Star rating.
Verified Buyer
by (SC, US)
“I just ordered an emerald and trillion cut diamond, three stone ring. I can't review the finished product because I don't have it yet. But if everything is as it appears to be, I believe GemsNY is the best online source of gemstone rings. I did extensive research and looked at all of the popular and recommended sources and nobody else offered as much for the money. Again, this is based on preliminary facts. I would be happy to update my review after receiving the ring. So far, so good.”
Verified Buyer
by (MN, US)
“very pleasant and easy.”
Verified Buyer
by (LA, US)
“Always fast and easy.”
Verified Buyer
by (TX, US)
“This is my second order from this company. My wife really liked the gift.”
Verified Buyer
by (TX, US)
“Your website was very easy to navigate. Love the education section and detailed FAQs. They answered every question I had. Very happy with the prices as well. I had some concerns about the authenticity of the stone due to there being no GIA certificate, but Vishal took time to reassure me and educate me, even offering to send it to GIA for me and telling me GemsNY would give me a refund if my stone wasn't what GemsNY said it was (a natural alexandrite). That made me feel much more confident about my order. I have yet to send it in to be resized, but may do that once things are a little less hectic in the world. Initially, I wasn't too happy about your return policy (original tag has to be on the item), but overall my experience was very good. Thank you!”
Verified Buyer
by (UT, US)
“I like the fact you can choose gemstone and setting separately for a variety of jewelry (pendants, earrings, etc). This is something that I haven't seen anywhere else. Also, there is enough information to choose gemstones. Most competition care mainly about diamonds, and do not give much information on gemstones.”
Verified Buyer
by (CA, US)
“Thank you!!!”
Verified Buyer
by (FL, United States)
“Already recommended the site to multiple people including a goldsmith and jeweller. I do think you guys should expand your gemstone selection. I would love to purchase other different gems from you. Amazing selection of gems and very precise way of selecting the one for you.”
Verified Buyer
by (FL, US)
“Easy to use and convenient”
Verified Buyer
by (MI, US)
“We called and requested information and the gemologist was very helpful. The ordering process was a breeze!”
Verified Buyer
by (VA, US)
“Hoping earrings will be as beautiful as site ordering experience.”
Verified Buyer
by (NY, US)
“getting an order processed was much harder than I would have liked. Communications from staff compared to the website aren't always consistent and it isn't always easy to find all options on the site which I learned after chatting with someone and seeing options I wasn't able to find on my own.”
Response from gemsny.com:
We are sorry to see you had an issue placing an order.  We are continuously trying to improve our order processing and your comments are valuable. We are also sorry for the confusion with quote provided to you during the in-person appointment. We had quoted you in 18K White Gold but you had assumed to be in Platinum. We are happy we were ultimately able to place a matching band order to the ring you had purchased with us. Thank you for your repeat business!
Verified Buyer
by (ME, US)
“Easy to navigate.”
Verified Buyer
by (CA, US)
“Stones are logically presentedBy price which makes them easy to relocate for purchase”
Verified Buyer
by (OH, US)
“Great selection of stones and settings. This is for our 40th anniversary. Great prices. This Ruby engagement ring will become a family heirloom. Can't wait to see it.”
Verified Buyer
by (DE, US)
“Very easy to choose, design and order. Very satisfied with entire experience!”
Verified Buyer
by (TN, US)
“Exceptional selection of gemstones. Easy to use and filter to specific characteristics needed.”
Verified Buyer
by (FL, US)
“Credit card kept saying address mismatch but got a text from my credit card company telling me they approved transaction. Tried again and still declines.”
Verified Buyer
by (ID, US)
“when looking through the list of gems and rings the virtual scrolling list makes for a poor user experience.”
Verified Buyer
by (AZ, US)
“The gemologist that phoned me back, did so in a timely manner and was very helpful.”

Based on 47th Street in Manhattan - All of our Jewelry is Handcrafted in New York City's Diamond District

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