Reviews and Ratings

We are recognized for quality, price, and service - but don't take it from us, see what people like you have to say about GemsNY

We've earned high marks from our customers, not just for the quality and price of our products, but for the service they didn't expect. That's because we take the view that we aren't an anonymous online retailer; we are your personal jeweler. The #1 quality people look for in highly considered purchases is trust - that's why we make integrity our #1 product, offering no-hassle 30-day returns and a Lifetime warranty on our jewelry . And above all we welcome feedback - it maintains our high standards and helps new customers learn what they can expect and why they can trust us with their special occasions.

We are a Better Business Bureau ("BBB") accredited business, having achieved it's highest A+ rating. Read the testimonials below, all from actual GemsNY clients and collected via an independent third party - ShopperApproved. In addition, we've consistently received high ratings on sites such as Yelp and SiteJabber.

gemsny.com Reviews
4.8
Out of 5.0
Overall Rating
based on 2025 ratings and reviews.
98%
of customers that buy
from this merchant give
them a 4 or 5-Star rating.
Verified Buyer
by (AL, United States)
“Will not order from this site again.”
Response from gemsny.com:
We are sorry to hear you didn't love your sapphire. It seems you feel the 1 carat sapphire is smaller than other 1 carat gems you have. As we mention on our website, for color gemstones it is better to judge a gem by its measurements and not by its weight. Every sapphire is cut uniquely to maximize its color and some have more weight in their depth than others. For this reason, we list the length, width and depth of each of our gems. We also provide a size reference of the gem next to a dime and also on a person's finger to ensure the size is what our customers have in mind. Our GIA gemologists on staff are also available to answer any questions about our gems. We do hope to assist with an exchange and earn your trust. You can also use our hassle free 30 day return policy if you would like to return for full refund - we even pay for the return shipping!
by (United States)
“Nice interactive website to choose exact stones and follow up customer service was excellent”
by (OR, United States)
“Always wonderful to work with Gemsny. This is the fourth item I have had them make for my collection. The gems are beautiful and the work is perfect. I have always been able to ask questions and get great suggestions on the best stone for the ring or pendant that I wanted to create.”
Verified Buyer
by (TX, US)
“Love my new ring! Thank you!”
Verified Buyer
by (VA, US)
“No issues”
Verified Buyer
by (KY, US)
“The ring is absolutely beautiful! I highly recommend ordering your next jewelry item from them. Customize exactly what and how you want your piece to look. Absolute artwork!”
Verified Buyer
by (CA, US)
“I emailed them so I can see addition photos of the stone I was interested in, they got back to me the next day with 3 photos. I am very pleased with them so far, once I receive the stone will be the final verdict.”
by (IL, United States)
“Site is easy to use”
by (NY, United States)
“GEMSNY is fantastic! Saschel,Vishal, and Vishnu are always ready to answer questions and help with selecting the right stone for me. I always ask lots of questions before I make an investment in jewelry and everyone at GEMSNY is very patient in answering each one thoroughly. This is the fourth ring that I have purchased from GEMSNY and I I am thrilled with the product and the service that I have received with each purchase. I highly recommend GEMSNY and will definitely continue to buy more beautiful jewelry from them. Thank you GEMSNY!”
by (CT, United States)
“excellent”
by (OH, United States)
“They answered my questions, and the shipping with fast.”
by (NV, United States)
“Fast, efficient, with extraordinary gem site.”
Verified Buyer
by (WI, US)
“Great Experience, will Definitely recommend to Friends and Family”
Verified Buyer
by (HI, US)
“Great selection and easy transaction”
Verified Buyer
by (TX, US)
“I love the website format and varieties. Will be shopping again and recommending to others.”
Verified Buyer
by (PA, US)
“Easy”
by (TN, United States)
“Beautiful stone”
by (FL, United States)
“THEY MAKE IT A VERY EASY PROCESS WITH A GREAT PRICE.”
Verified Buyer
by (MI, US)
“Thank you....”
Verified Buyer
by (TX, US)
“I have not received the order but the shopping experience was easy.”
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