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Reviews and Ratings

We are recognized for quality, price, and service - but don't take it from us, see what people like you have to say about GemsNY

We've earned high marks from our customers, not just for the quality and price of our products, but for the service they didn't expect. That's because we take the view that we aren't an anonymous online retailer; we are your personal jeweler. The #1 quality people look for in highly considered purchases is trust - that's why we make integrity our #1 product, offering no-hassle 30-day returns and a 1-year warranty on our jewelry . And above all we welcome feedback - it maintains our high standards and helps new customers learn what they can expect and why they can trust us with their special occasions.

We are a Better Business Bureau ("BBB") accredited business, having achieved it's highest A+ rating. Read the testimonials below, all from actual GemsNY clients and collected via an independent third party - ShopperApproved. In addition, we've consistently received high ratings on sites such as Yelp and SiteJabber.

  • BBB accreditation
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  • GemsNY Reviews - SiteJabber
gemsny.com Reviews
4.8
Out of 5.0
Overall Rating
based on 584 ratings and reviews.
97%
of customers that buy
from this merchant give
them a 4 or 5-Star rating.
Verified Buyer
by (HI, US)
“Very impressed with the website and Ernie the sales manager Return my call few minutes. He even Emailed me some options.”
Verified Buyer
by (NE, US)
“I only wish I had known about your needing a signature before I ordered instead of after.”
Verified Buyer
by (IL, US)
“2nd time and will always come back”
Verified Buyer
by (FL, US)
“She loves the emerald!”
Verified Buyer
by (AZ, US)
“Best site for quality gems at very competitive pricing. Have purchased from them for over 10 years.”
Verified Buyer
by (NY, US)
“I called and inquired about choosing a Sapphire to fit into a beautiful gold ring setting. Ernie volunteered to assist me in choosing the best gem and acted as my "eyes" in examining and locating the best one for the setting. Thank you, Ernie”
Verified Buyer
by (QUEBEC, CA)
“Great choice of stones”
Verified Buyer
by (NM, US)
“Easy”
Verified Buyer
by (NJ, US)
“Ernie was a huge help. Thanks, Tony”
Verified Buyer
by (FL, US)
“A simple gesture of following up by Ernie, from GemsNy, really helped with our selection. Thank you!”
Verified Buyer
by (VA, US)
“less stressful than a jewelry store”
Verified Buyer
by (OH, US)
“Anniversary present for my wife.”
by (NH, United States)
“Personally, I was a bit skeptical about ordering an engagement ring online. Not because of trust issues - I order from on-line stores all the time and by using caution have been very happy with those experiences. My concern here was would the end product, selected by me and created by Gemsny, be what I imagined the product should be when I received it. The selection process of the website when creating a custom ring was very detailed. I was looking for a Three stone engagement ring with a central oval shaped emerald and side diamonds in a platinum setting. Being allowed to view emerald stones (the actual to be sold) in three different views along with the certification for the stone was extremely helpful. I took the time to try many different settings (huge selection to choose from!) with a variety of emeralds. I finally settled on a .77c VSS2 emerald, vivid color and excellent brilliance. The setting was platinum with .65c diamonds (2 large side with 10 small along the sides). The appraised value is far above the wholesale price I paid. And the ring itself? Stunning - my FiancĂ© loved it, as did I. You should feel no reservations (my opinion) in purchasing jewelry from this company. Thanks to the fine people at Gemsny! ”
Verified Buyer
by (KS, US)
“I can't wait to see the gemstone, it's going to go into my deceased Mother's ring. My sister had an accident and the center diamond fell out. I think this stone will compliment and hopefully fit this soon to be gorgeous ring”
Verified Buyer
by (NC, US)
“Easy and Friendly to Use Site”
Verified Buyer
by (ND, US)
“Such a wide selection of gorgeous stones. Having a 360 degree video for some was so helpful and I would have made this purchase without being able to see the stone in such a video. I feel I know what I am getting!”
Verified Buyer
by (ND, US)
“Nice descriptions and photos of products.”
Verified Buyer
by (VA, US)
“Positive shopping experience, so far.”
Verified Buyer
by (FL, US)
“Good”
by (TX, United States)
“Wonderful service. I called in my order as I had questions about delivery time as the ring was for my daughter's birthday. They were so helpful and answered all my questions very happily about the ring setting and sapphire stone as well as the best delivery option for me. The ring arrived on time and is absolutely beautiful. My daughter has been wearing it ever since. We would definitely order from here again. ”

Based on 47th Street in Manhattan - All of our Jewelry is Handcrafted in New York City's Diamond District

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20 West 47th Street, Suite 606, New York, NY 10036© 2017 GemsNY.com-All Rights Reserved
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