20% off Sale until February 23rd 11:59pm EST. Use Code GNY20 at Checkout.

Reviews and Ratings

We are recognized for quality, price, and service - but don't take it from us, see what people like you have to say about GemsNY

We've earned high marks from our customers, not just for the quality and price of our products, but for the service they didn't expect. That's because we take the view that we aren't an anonymous online retailer; we are your personal jeweler. The #1 quality people look for in highly considered purchases is trust - that's why we make integrity our #1 product, offering no-hassle 30-day returns and a 1-year warranty on our jewelry . And above all we welcome feedback - it maintains our high standards and helps new customers learn what they can expect and why they can trust us with their special occasions.

We are a Better Business Bureau ("BBB") accredited business, having achieved it's highest A+ rating. Read the testimonials below, all from actual GemsNY clients and collected via an independent third party - ShopperApproved. In addition, we've consistently received high ratings on sites such as Yelp and SiteJabber.

  • BBB accreditation
  • GemsNY
  • GemsNY Reviews - SiteJabber
gemsny.com Reviews
4.8
Out of 5.0
Overall Rating
based on 707 ratings and reviews.
97%
of customers that buy
from this merchant give
them a 4 or 5-Star rating.
Verified Buyer
by (MI, US)
“Clear information and well laid out ordering system. Fantastic inventory.”
Verified Buyer
by (NC, US)
“Very helpful customer service (thank you Vishal). Payment process did not work on Chrome. I had to use Edge.”
Verified Buyer
by (British Columbia, CA)
“So far So good, had an issue choosing my province through drop down.”
by (GA, United States)
“Great experience!”
Verified Buyer
by (FL, US)
“OMG I'm So Happy. Also gonna try to find method in my code library to update your form to current convention. i should be able to type to find something in the drop down as well at scroll.”
Verified Buyer
by (PA, US)
“I really like your gem filtering options!”
Verified Buyer
by (CA, US)
“thank you. Vishal answered all my questions. And with the ability to return, i can test and look at the ruby without fear.”
Verified Buyer
by (CO, US)
“Vishal was extremely helpful and responsive.Highly recommended.”
Verified Buyer
by (IL, US)
“The best place to get quality gems. My first ring appraised well over what I paid. I don't know how they do it! And you can get untreated Ceylon sapphires!”
Verified Buyer
by (MO, US)
“Thanks to Ernie for being so understanding and helpful.”
by (WA, United States)
“The representative I spoke with was professional, knowledgeable in great detail, and clarified any questions I asked. This was a good customer service experience.”
by (MA, United States)
“I wanted to purchase an Emerald ring for my wife's birthday and was really apprehensive about spending so much money on a stone without actually seeing it beforehand.
I made an appt with Vishal, travelled 400 miles one way to see the ring and he was more than helpful, and very informative about any and all questions that I had.
Ultimately, I bought the stone that I choose and it was set in a beautiful platinum band that Vishal help me choose which was similar to what my wife wanted.
My wife loved the ring and that was my main concern. She is incredibly difficult to please and she cried when she saw it. The ring is absolutely gorgeous .
Vishal has been great and is only an email away from answering in a very timely manner

Thank you very much”
Verified Buyer
by (NM, US)
“Great items, selection, prices and service. Definitely recommended.”
Verified Buyer
by (NH, US)
“Found all the information I needed on the stones that were for sale.”
Verified Buyer
by (NV, US)
“VERY PROFESSIONAL AND KNOWLEDGEABLE PEOPLE ON THEIR PRODUCTS.”
Verified Buyer
by (NE, US)
“Ernie the sales manager was extremely helpful. Gave great advice on selection and helped me out with shipping!”
by (United States)
“Quick and painless”
by (United States)
“The customer service was excellent and the selection and website was pretty decent. When the product arrived I was a bit disappointed with the overall package. The sapphire was darker and less vibrant than I would have hoped for. The chain (despite my getting the larger size) was a bit too insubstantial. The clasp in particular is very small and my fiance has trouble putting it on herself.”
Verified Buyer
by (CA, US)
“OK”
by (NV, United States)
“As usual excellent product at a fair price.”

Based on 47th Street in Manhattan - All of our Jewelry is Handcrafted in New York City's Diamond District

Visit us in Person

Call or Email to make an Appointment for a One-on-One Consultation

Testimonials

Join

Activate special features such as Comparing Items, Saving Your Shopping Cart, Sharing your Wish List and More

20 West 47th Street, Suite 606, New York, NY 10036© 2017 GemsNY.com-All Rights Reserved
Click to verify BBB accreditation and to see a BBB report. GemsNY paypal logopaypal