We offer a very simple and straightforward 30-day money-back return policy on your purchases. We will even pay for return shipping on most U.S. orders. Our risk-free return policy allows you to be confident and at ease when purchasing from us.
Note: Valid only for items returned in their unworn, original condition within 30 days of the shipping date. For repairs, customers are responsible for shipping costs.
EXTENDED HOLIDAY RETURN PERIOD : For orders placed on or after October 08, 2021 - the 30-Day Return period will be extended until January 15, 2022. All Terms and Conditions of the 30-Day Return Policy still apply. 'Extended return policy' does not cover either Natural Diamonds or Lab-created Diamonds. For both Natural as well as Lab-created Diamonds our standard 30-days return policy applies on all loose diamonds and jewelry featuring diamond(s). Returns will be governed by the specific return policy related to natural or lab-diamonds as mentioned in the "Lab and Natural Diamond Return Period" section below.
Lab and Natural Diamond Return Period
We seek to offer our customers the best selection of diamonds at the best pricing. To achieve this mission, we do utilize suppliers that have limited to no return period. The return period for our lab and natural diamonds is listed on the details page of the specific diamond. Please note the return period of our diamonds fall into one of the four buckets: Final Sale, 7 Days, 14 Days and 30 Days.
Note: The "EXTENDED HOLIDAY RETURN PERIOD" does not apply to the Lab and Natural Diamond Return Period.
Free Domestic Return Shipping
We believe that if you don't love your order, it shouldn't cost you anything to return your item. This is why we will pay for return shipping (FedEx 2nd day) on all domestic orders. Simply fill out the Return Request form to start the process. Complimentary return label will only be provided if the shipment will arrive to us by the 30 days. If not, customers will need to arrange shipping and pay the postage. Only one courtesy return label will be provided to a customer within a 6 month period. International customers will need to return items at their expense. Orders with multiple gemstones or comparison shopping orders will need to return items at their expense if all the gemstones within the order are returned.
Note Customers are responsible for shipping expenses for all repairs.
You can return ANY item on our site for a refund except items specified in the non-returnable items below.
Returnable jewelry items may be exchanged. Exchanges are final sale and only apply to like for like jewelry orders (e.g. ring for ring, pendant for pendant, earrings for earrings) within a six-month period. This includes jewelry items that have been returned for refund and then a subsequent like for like jewelry order being placed within 6-months of your original order. This DOES NOT apply to loose stone orders.
Gemstone Comparison Shopping Return Policy
The return policy for gemstone comparison shopping orders is two (2) week from the date of shipment. If items are not returned to us within the two (2) weeks, you will be charged a 10% restocking fee. Items not returned within 30 days of shipping will not be returnable. Comparison shopping orders will need to return items at their expense if all the gemstones within the order are returned. If you are looking to compare different gemstones to help you decide, please read Comparison Shopping under our Terms and Conditions and contact us before you buy to discuss.
Note: Does not apply to Natural and Lab Created Diamonds.
All of our orders are made to order. As such, we do not allow comparison shopping of jewelry items. For an order placed with more than one of the Same Jewelry Type (rings, pendants, earrings) or multiple open orders of the Same Jewelry Type, only one item will be returnable. Please call us at 888-436-7692 or email us at email@example.com for more information.
Refund Amount and Method
We offer 100% refund for your order amount less expedited shipping and service charges elected during purchase. All refunds will be made in the same manner they were received. Payments from wire transfer will be refunded via check.
Free Ring Resizing
GemsNY offers one free ring resizing within 90 days of your purchase. Simply ship the item to us and pay for return shipping. Resizing generally takes 5-7 business days. Please note that this policy is subject to the ring being resizable. There may be an additional charge for resizing a ring by greater than one (1) full size as we may need to remake the ring.
How to Prepare a ReturnDomestic Returns
Terms and ConditionsThis policy is subject to certain conditions: