We offer a very simple and straightforward 30-day money-back return policy on your purchases. We will even pay for return shipping on most U.S. orders. Our risk-free return policy allows you to be confident and at ease when purchasing from us.
Note: Valid only for items returned in their unworn, original condition within 30 days of the shipping date. For repairs, customers are responsible for shipping costs.
Free Domestic Return Shipping
We believe that if you don't love your order, it shouldn't cost you anything to return your item. This is why we will pay for return shipping (FedEx 2nd day) on all domestic orders. Simply call us at 1-888-436-7692 to request a return and we will walk you through the process. Complimentary return label will only be provided if the shipment will arrive to us by the 30 days. If not, customers will need to arrange shipping and pay the postage. Only one courtesy return label will be provided to a customer within a 6 month period. International customers will need to return items at their expense. Orders with multiple gemstones or comparison shopping orders will need to return items at their expense if all the gemstones within the order are returned.
Note: Customers are responsible for shipping expenses for all repairs.
You can return ANY item on our site for a refund except items specified in the non-returnable items below.
Returnable jewelry items may be exchanged. Exchanges are final sale and only apply to like for like jewelry orders (e.g. ring for ring, pendant for pendant, earrings for earrings) within a six-month period. This includes jewelry items that have been returned for refund and then a subsequent like for like jewelry order being placed within 6-months of your original order. This DOES NOT apply to loose stone orders.
Gemstone Comparison Shopping Return Policy
The return policy for gemstone comparison shopping orders is two (2) week from the date of shipment. If items are not returned to us within the two (2) weeks, you will be charged a 10% restocking fee. Items not returned within 30 days of shipping will not be returnable. Comparison shopping orders will need to return items at their expense if all the gemstones within the order are returned. If you are looking to compare different gemstones to help you decide, please read Comparison Shopping under our Terms and Conditions and contact us before you buy to discuss.
All of our orders are made to order. As such, we do not allow comparison shopping of jewelry items. For an order placed with more than one of the Same Jewelry Type (rings, pendants, earrings) or multiple open orders of the Same Jewelry Type, only one item will be returnable. Please call us at 888-436-7692 or email us at email@example.com for more information.
Refund Amount and Method
We offer 100% refund for your order amount less expedited shipping and service charges elected during purchase. All refunds will be made in the same manner they were received. Payments from wire transfer will be refunded via check.
Note: Returns on orders purchased through American Express will incur a 3.5% fee. American Express does not refund merchant fees and therefore we can not offer a full refund. Full refunds will be offered on items purchased though Visa, MasterCard and Discover.
Free Ring Resizing
GemsNY offers one free ring resizing within 90 days of your purchase. Simply ship the item to us and pay for return shipping. Resizing generally takes 5-7 business days. Please note that this policy is subject to the ring being resizable. There may be an additional charge for resizing a ring by greater than one (1) full size as we may need to remake the ring.
Please contact us at (888) 436-7692 to receive return instructions. We will not accept any unauthorized returns.
Please note that no ring sizing will be performed from December 1 to December 31, 2019 to meet our holiday commitment. All items received during this time will be worked on beginning January 6, 2020.
How to Prepare a ReturnDomestic Returns
Terms and ConditionsThis policy is subject to certain conditions: