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Contact Us

We appreciate any feedback or questions you have regarding our products. You may contact us by any of the methods listed below and we will respond during our business hours:

Business hours (all times are Eastern Time):
Monday - Friday 09:30 AM - 6:30 PM
Saturday 10:30 AM - 3:00 PM
Sunday Closed
We are closed during the following U.S. Holidays:
Memorial Day (May 27th)
Independence Day (July 3rd)
Independence Day (July 4th)
Labor Day (September 4th)
Thanksgiving (November 22nd)
Christmas Eve (December 24th)
Christmas Day (December 25th)
New Year's Eve (December 31st)
New Year's Day (January 1st)

Looking for a quick answer? For your convenience, please see our Frequent Asked Questions for responses to the most common questions our customers have.


We are located in the heart of New York's Jewelry District on 47th Street in Midtown Manhattan. We love visitors, but our consultations are by appointment only - please click here to schedule an appoint.

Please note:
  • Have valid identification to show to security.
  • We only consult on items over $750.
  • A maximum of 2 adults will be allowed (no children).
  • No large bags will be allowed.

We are located at:
20 West 47th Street
6th Floor - Suite/Office #606
New York, NY 10036


Feel free to call us to speak to our trained gemologists who will be able to answer any questions you may have regarding our products:

USA/Canada (Toll Free):

Other Countries:


Email us at info@gemsny.com or click here

Based on 47th Street in Manhattan - All of our Jewelry is Handcrafted in New York City's Diamond District


Dan W.- MI, US
February 27, 2020
We called and requested information and the gemologist was very helpful. The ordering process was a breeze!
Kenneth H.- TN, US
February 9, 2020
Exceptional selection of gemstones. Easy to use and filter to specific characteristics needed.
Nathalie L.- Ontario, CA
February 2, 2020
Very detailed website and easy to use! I found the ruby I wanted effortlessly! Thanks for the help!
Tracy H.- TN, US
January 27, 2020
The process of building my ring was so much fun. The final product looks amazing! :) I am very pleased with my overall...
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