Contact Us

We appreciate any feedback or questions you have regarding our products. You may contact us by any of the methods listed below and we will respond during our business hours:

Business hours (all times are Eastern Time):
We are closed during the following U.S. Holidays:
Memorial Day (May 29th)
Memorial Day (May 31st)
Independence Day (July 3rd)
Independence Day (July 4th)
Independence Day (July 5th)
Labor Day (September 6th)
Thanksgiving (November 25nd)
Christmas Eve (December 24th)
Christmas Day (December 25th)
New Year's Eve (December 31st)
New Year's Day (January 1st)

Looking for a quick answer? For your convenience, please see our Frequent Asked Questions for responses to the most common questions our customers have.

VISIT US

We are located in the heart of New York's Jewelry District on 47th Street in Midtown Manhattan. We love visitors, but our consultations are by appointment only - please click here to schedule an appoint.

Please note:
  • Have valid identification to show to security.
  • We only consult on items over $750.
  • A maximum of 2 adults will be allowed (no children).
  • No large bags will be allowed.

We are located at:
20 West 47th Street
6th Floor - Suite/Office #606
New York, NY 10036

CALL US

Feel free to call us to speak to our trained gemologists who will be able to answer any questions you may have regarding our products:

USA/Canada (Toll Free):
1-888-436-7692

Other Countries:
1-212-575-1672

EMAIL/MESSAGE US

Email us at info@gemsny.com or click here

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