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Contact Us

We appreciate any feedback or questions you have regarding our products. You may contact us by any of the methods listed below and we will respond during our business hours:

Business hours (all times are Eastern Time):
Monday - Friday 09:30 AM - 5:00 PM
Saturday 11:00 AM - 2:00 PM
Sunday Closed
We are closed during the following U.S. Holidays:
Memorial Day (May 27th)
Independence Day (July 3rd)
Independence Day (July 4th)
Labor Day (September 4th)
Thanksgiving (November 22nd)
Christmas Eve (December 24th)
Christmas Day (December 25th)
New Year's Eve (December 31st)
New Year's Day (January 1st)

Looking for a quick answer? For your convenience, please see our Frequent Asked Questions for responses to the most common questions our customers have.


We are located in the heart of New York's Jewelry District on 47th Street in Midtown Manhattan. We love visitors, but our consultations are by appointment only - please call us at 1-888-436-7692 or email info@gemsny.com to make arrangements.

Please note:
  • Have valid identification to show to security.
  • We only consult on items over $750.
  • A maximum of 2 adults will be allowed (no children).
  • No large bags will be allowed.

We are located at:
20 West 47th Street
6th Floor - Suite/Office #606
New York, NY 10036


Feel free to call us to speak to our trained gemologists who will be able to answer any questions you may have regarding our products:

USA/Canada (Toll Free):

Other Countries:


Email us at info@gemsny.com
Message us:

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Based on 47th Street in Manhattan - All of our Jewelry is Handcrafted in New York City's Diamond District


Dan W.- MI, US
February 27, 2020
We called and requested information and the gemologist was very helpful. The ordering process was a breeze!
Kenneth H.- TN, US
February 9, 2020
Exceptional selection of gemstones. Easy to use and filter to specific characteristics needed.
Nathalie L.- Ontario, CA
February 2, 2020
Very detailed website and easy to use! I found the ruby I wanted effortlessly! Thanks for the help!
Tracy H.- TN, US
January 27, 2020
The process of building my ring was so much fun. The final product looks amazing! :) I am very pleased with my overall...

There are plenty of online retailers offering gemstone and diamond jewelry, but GemsNY is unique because of the many options we offer our customers. From preset settings to "make your own" pieces to our custom jewelry design service, we make it possible to choose the perfect piece of jewelry for any occasion.

The GemsNY difference begins with our vast inventory of over 11,000 color gemstones, all of which are certified, genuine and hand-selected by our expert gemologists -- we don't deal in lab-created or synthetic gemstones. Another fact that sets GemsNY apart is that each piece of gemstone jewelry we sell is handcrafted to order, whether you choose a preset setting or the "Make Your Own" option. Furthermore, we offer a custom jewelry design service in which you can work with our talented design team to create the personalized setting of your dreams.

And if stunning genuine gemstone and diamond jewelry at wholesale prices were not enough of a reason to buy from GemsNY, we also offer some attractive extras -- such as free insured shipping, a free appraisal of each piece of jewelry we sell, free ring resizing and engraving, lifetime tradeup and a one-year warranty on all our jewelry products.

Shop with GemsNY today, and we'll help you find the perfect piece of jewelry for any special occasion -- or just to treat yourself!


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20 West 47th Street, Suite 606, New York, NY 10036© 2017 GemsNY.com-All Rights Reserved
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